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Visitor
Posts: 4
Registered: ‎08-03-2011

Little Buddy Hex error ....

Ok, here is what I get when I try to enter the Hex.

its on and blinking, I charged it until the light stayed on. 

 

"The Hex code (MEID) you entered does not match the device in your possession. Please check the Hex code (MEID) and try again."


I called the help phone number and they said they would forword my issue to "Wavemarket" help center... How long will that take? 

 

Next question - does the Little Buddy have any computer drivers?

 

Later,

Gundy  

 

 

Visitor
Posts: 4
Registered: ‎08-03-2011

Re: Little Buddy Hex error ....

Everyone must be busy over there. 

 

Later,

Gundy

 

Visitor
Posts: 1,505
Registered: ‎03-22-2011

Re: Little Buddy Hex error ....

Hello Mrdlg2u,

 

I have sent you a personal message to acquire personal information from you to resolve this issue. Please check your personal messages so that we can continue troubleshooting.

Visitor
Posts: 1
Registered: ‎08-15-2011

Re: Little Buddy Hex error ....

Hello I have the same problem as mrdlg2u could I get some help too?

Visitor
Posts: 4
Registered: ‎08-03-2011

Re: Little Buddy Hex error ....

Well I am still waiting for an answer from them...

I sent my e-mails back "Zac at Insignia Customer Care" (2 of them)

and called the best buy support 2 different times....

and still nothing!! 

 

So, I guess I will just wait for the company that does the tech support... insigna does not handle the support. They just forward the info.

 

 

 

Visitor
Posts: 1,505
Registered: ‎03-22-2011

Re: Little Buddy Hex error ....

Hello Dylanrod21,

 

I have sent you a personal message to acquire personal information from you to resolve this issue. Please check your personal messages so that we can continue troubleshooting.

Highlighted
Visitor
Posts: 2
Registered: ‎08-18-2011

Re: Little Buddy Hex error ....

I too got the "device not valid" error when I tried to register my device.

 

I opened an email ticket earlier today, and received the following a few minutes ago (kudos for the quick reply!):

 

From: Insignia Products (customerservice@insignia-products.com)
Date: Thu, Aug 18, 2011 at 5:12 PM
Subject: [Ticket#xxxxxxx] Little Buddy
To: xxxxx


Hello Roland,

My name is Zac and I am with the Back Office team of Insignia. I apologize for the inconvenience that you have been experiencing with activating your Little Buddy device. Unfortunately, I have been told by our technical team that your Little Buddy device is defective and as a result I would recommend returning it to the place of purchase to get either a refund or replacement.

Regards,
Zac
Insignia Customer Care

 

I bought it via ebay. :-( We'll see what happens.