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Visitor
Posts: 1
Registered: ‎02-12-2011

Insignia NS-HD5113 not working properly

I purchased a new never used 

Insignia NS-HD5113 off of ebay and installed it myself.  I have lots of electrical experience and the installation was no problem.  The only time the radio works is in AUX mode in which it works fine.  It says error 2 with a cd and has no sound at all on the radio.  Any help would be appreciated.

 

Cole

 

 

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Visitor
Posts: 824
Registered: ‎09-15-2010

Re: Insignia NS-HD5113 not working properly

Hello cphillips,

Welcome to Community@Insignia™!

If the car stereo works when in AUX mode, that will mean that the speaker and the power connections are set up correctly. Knowing that, it you are not able to hear any sound on the CD or the Radio, you should check the following:

1- The antenna power connection is firmly connected on both ends

2- Check that the antenna is correctly grounded

3- See if the HD option is ON or OFF (keep in mind that you may not have HD stations on your area)

4- If all connections are OK, reset the player by resetting the RESET button located on the base unit

5- Check with different CDs and a CD cleaner since Error 2 is a problem loading the CD itself

 

If the issue persists, my advise is to contact the seller so you can be assisted in replacing this product. 

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Thank you,
Guille
Insignia™ Support Team