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New Member
Posts: 1
Registered: ‎08-31-2019

wrong gpu

i ordered a cyberpower gaming pc with a gtx 2060 and it came with a zotec 1070i.. Ive been trying to get it fixed and have no luck...  cyberpower said its a best buy problem and bestbuy said it was cyberpower.. 

Emerging Expert
Posts: 6,696
Registered: ‎02-25-2013

Re: wrong gpu

simply return the computer and get a different one.


AND it is a Cyberpower Problem.  Best Buy does NOT put the GPU's inside the machines. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 7,058
Topics: 115
Kudos: 523
Solutions: 392
Registered: ‎12-23-2016

Re: wrong gpu

[ Edited ]

Hello, Dead2Call,


Thanks for joining the Best Buy Community forums. Having the wrong configuration in your computer can be a big let down. I'd like to look into that order for you to see what options we may have.


Please reach out to me through a private message by using the link in my signature. I'll need your name, email address, phone number, and the order number. 



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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