Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎01-08-2020
Accepted Solution

reserve pick up but can't be done

yesterday I reserved a facebook portal mini two packs deal online during clear out sale and then received an email said it is ready I can take it at the store. unfortunately the store read my email and just said I can't get the item because they can't find check out code for my promotion price as stated in the email and it is impossible to get such good deal. When I checked the sale item on the website at the store found the deal is removed(but my home's tablet still keep the sale item page) so the store just told me to communicate with the website. I understand best buy reserve pick up term show it reserve the right to decline to sell products if the item is sold out at the store but my situation is the store still have the product and I received the comfirmation mail to pick up and spent my time to the store. It should not be customer 's responsibility to face the problem. The funny thing is this morning I still received an email remind me to pick up !
Highlighted
Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: reserve pick up but can't be done

Hi, sam01,

 

Welcome to the Support Forums and thank you for bringing your experience to our attention. 

 

We always hope that purchasing on line for Store Pickup is fast, easy and as simple as we can make it. I hate to hear that you had some issues when you went to the store to pick up your items, which caused you to reach out here. I'd be happy to see what I can do to help and try make sense of what happened, but I will need some more information first. When you have a moment, please send me a Private Message with the following information: 

 

  • full name
  • email address
  • phone number
  • order number

 

To send me a Private Message, you can click on the blue button next to my name in my signature. I look forward to hearing from you soon!

 

Thanks,

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 2
Registered: ‎01-08-2020

Re: reserve pick up but can't be done

Thanks for the specialist quickly response me and kindly transfer my problem to Canada Bestbuy try to solve the issue. The store manager has called me asking me to visit the store again but not sure what is the final result because he doesn't want to clear the answer on the phone. Hope it is not a virtual work.