10-02-2019 12:29 PM
Hi there, juvepro.
Welcome to the Best Buy Forums. This is a great place to come for general conversation, questions, and purchase support. I’d be looking for some answers if I were in your position as well, and we’d be glad to work with you, in effort to provide more information about your recent order.
To proceed, we will need a few pieces of information from you. Your full name, email address, and telephone number, will be required. Please send those details in a private message, which you can do by selecting the darker blue box next to my name below.
We look forward to hearing from you!