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Posts: 1
Registered: ‎09-06-2019

missing package

I got an email that my package was delivered and left at my garage. Ups has yet to return my calls and wont further help me. I have checked everywhere and there is no package here. 

Posts: 2,403
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: missing package

Hello, knetz1985,


Welcome back to the forums!


I appreciate you taking the time to join and write us about your order. I apologize for the delayed response, as we’ve been busier than usual, and are trying to get back to everyone as fast as possible. I can only imagine how you feel missing your order when it says it was delivered. I would be reaching out to someone if this were to happen to me. Let’s see what I can do.


Have you heard back from UPS about your package? Per our Shipping Times and Cost section online it specifies the Title to Products, meaning you will need to first address the loss with UPS. If they reached back out, will you please let me know what they said. Also, if this has not been resolved for you, by clicking on the blue button next to my signature, send me a private message with your order number, full name, phone number, and e-mail address connected to your account.


I look forward to hearing from you.

Deysha|Social Media Specialist | Best Buy® Corporate
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