01-15-2020 05:49 PM
01-16-2020 03:19 PM
Hey there, deepchickens,
Thanks for taking the time to write to us here on the Forums!
I would be wondering about that too if I were you, and I'm sorry to hear about the payment issues that you've faced trying to get this order placed. With these types of issues, since it deals with sensitive payment information, we urge you to call us over the phone at (888) BEST-BUY, or (888) 237-8289, to speak to a representative who can further assist. Likewise, I would also suggest reaching out with Affirm to have them investigate this as once an order is cancelled, all funds are released back to the issuer.
We appreciate you writing us and hope that things can be swiftly resolved for you. Please don't hesitate to let us know what other questions, comments or concerns you might have.