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New Member
Posts: 5
Registered: ‎10-08-2017

failed authorization

i purchased a mirrorless camera on bestbuy.com for store pick up and the first two times it didnt accept my chase debit card and i got a notification from my bank asking if it was a fradulent charge on bestbuy. i said no, it wasnt fradulent and approved and authorized the Purchase to go through. The third time i entered my debit card info it went through and i checked my card statement and the money came out of my card but -it only says my order  is still "processing" and my card has a "failed authorization". i can not figure out what is going on. i have an order number and my debit card had the $1,923 come out!!  i called best buy support and they told me they see no charge and that theres a hold on my purchase and that bestbuy.com never took the money out of my accout. so, where is my money?! i called chase and they said theres no hold on my card and once i cleared everything earlier the charge from bestbuy fully went through. Chase said on their end they fully see the charge from bestbuy.com and that theres no way you guys can still have a failed authorization if youve already taken the money out for the camera. so again, where did my money go? i either want a refund or my camera! that is a lot of money to be missing from my debit card!! i am so unhappy with this whole ordeal!! its been hours and hours and no update on my order!

New Member
Posts: 5
Registered: ‎10-08-2017

Re: failed authorization

i dont know whether i should keep waiting or if i should cancel my order? im scared if i cancel it, ill never get the $1923 back since best buy support is saying they see no charge on their end? i dont want to cancel it because i want my camera but what is even happening. its almost the next day

New Member
Posts: 5
Registered: ‎10-08-2017

Re: Order Cancelled but the payment went through

sounds kind of like what happened to me 🤔.

New Member
Posts: 5
Registered: ‎10-08-2017

Re: failed authorization

now that its the next day it says "order information is currently unavailable"................................ but the money is still not back in my account. now im really getting worried.

Posts: 3,154
Topics: 23
Kudos: 329
Solutions: 186
Registered: ‎11-29-2016

Re: failed authorization

Good morning sabrinaweana,

 

Welcome to our forums. Whenever I shop online, the last thing I expect to run into is any issues with my preferred method of payment. It’s a frustrating experience to go through, and I’m sorry to hear it’s one you’ve recently had to deal with.

 

Using the information you’ve provided upon joining our forums, I was able to locate the order in question. It appears the order has been cancelled since your initial post. Going forward, any authorization holds that were applied to your card will be released, and the funds should be available to you within 3-5 business days, depending on your bank or credit card company.

 

I apologize for any disappointment this experience may have caused, but I’m hopeful this experience won’t discourage you from shopping with us again in the future.

 

Best wishes,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎10-08-2017

Re: failed authorization

Yes, I cancelled my order this morning. I called Best but several times with no helpful answers given. No one could acknowledge that the money was taken out. It’s been days. Now, I unfortunately have to wait for that money to come to my debit card and that’s a shame because it’s a large amount of money. I’ll never purchase on bestbuy.com again after this whole ordeal.