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Registered: ‎12-07-2019
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bestbuy.com Black Friday order status/resolution?

My bestbuy.com Black Friday order hasn't even shipped yet, Delivery Date was Fri 12.06.2019, need to know whether a SKU 6344253 will be shipped out to me ASAP or if I should file a chargeback and BBB complaint, thank you! -RF

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Posts: 4
Registered: ‎12-07-2019

Re: bestbuy.com Black Friday order status/resolution?

Follow-up for anyone reading this, don't waste your time with these forums, Twitter, or the normal Customer Service number, they were all slow and useless anyway. Just call 866-650-775, hold times of ~10 mins and reps that actually do their job.

 

Good Luck! This company's customer service is mostly trash and it'll be Walmart/Amazon for holiday shopping from now on Smiley Wink

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Re: bestbuy.com Black Friday order status/resolution?

866-650-7375 ^^
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Registered: ‎10-19-2017

Re: bestbuy.com Black Friday order status/resolution?

Hello, trivalve,

 

Welcome to our Best Buy forum community! 

 

As someone who likes to keep a close eye on my tracking details, I can understand why it would be concerning to not see any shipping updates a week later. That doesn't sound like the stress-free shopping experience we intended, but we appreciate that you reached out to us.

 

I see that you sent us a Private Message with more details, and would be more than happy to take a look at what's going on!

 

Cheers,

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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