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Posts: 1
Registered: ‎10-07-2017

Will I get a full refund for a late return?

I'm wondering if I'm going to get a full refund for the Note8 that I had returned via UPS.  


My Best Buy account stated the date in which I had to return the Note 8 by, which was stated as, "Return by 10/03."  However, 10/03 is the date that I had started the return process, and I had to chat with a Best Buy rep (via online chat) in order to get a return label processed for me so that I would be able to send it back.


The Note8 arrived at 600 Park Loop Road, Shepherdsville, KY on 10/06.  Therefore, will I get a full refund for the Note8 arriving three days past the stated return time period of 10/03?  

Posts: 3,219
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Registered: ‎08-21-2017

Re: Will I get a full refund for a late return?

Hi there Clarshildr-


Welcome to our Best Buy Forums and thank you for reaching out to us regarding your return. It can be confusing when there's a discrepancy between your when your item arrives and when it should be returned. I'm happy to help and try to clear this up for you.


Since you worked with one of our representatives to get this returned you should't have any problems returning this for the full amount. You will be charged a restocking fee if applicable. For more information on restocking fees you can take a look at our Return & Exchange Promise.


Please let me know if you have any further questions or concerns, I am happy to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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