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Posts: 7
Registered: ‎01-14-2017
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When will Bestbuy charge my account when preordered via Paypal?

I preordered the Nintendo Switch as soon as it was available for preorder and Bestbuy put a charge on my PayPal account for the full amount. Ever since then, I have not received any (actual deduction) charges on my PayPal or my bank account (because the two are linked) for the amount of the preorder.

 

Does Bestbuy not charge me until the item ships? Does that mean the $300 charge on my account isn't really there? I'm confused.

Valued Contributor
Posts: 2,136
Registered: ‎12-01-2014

Re: When will Bestbuy charge my account when preordered via Paypal?

So the first charge is an authorization charge to ensure funds are there. It will fall off in a few days. Then when your item ships, you will be charged for the amount.
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Posts: 7
Registered: ‎01-14-2017

Re: When will Bestbuy charge my account when preordered via Paypal?

So the authorization charge isn't really a charge, its just making sure my account has the money?

Its just really confusing, because its like they charge you, but they didn't actually charge you, and they will really charge you several weeks later.
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Re: When will Bestbuy charge my account when preordered via Paypal?

Hey todom741,

 

@jxs2 is pretty much spot on with their post, and you're correct that the authorization isn't an actual charge, per se.  You should see that authorization dropping off within a few days.  We place an authorization on accounts when a purchase is made to ensure you have enough funds available to buy the item(s), but we don't actually charge your account until the item ships just in case--for some unlikely reason beyond our control--the item becomes unavailable or extremely delayed.  In this case, your PayPal account should actually be charged when the console releases in March.

 

Hope this helps!


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 7
Registered: ‎01-14-2017

Re: When will Bestbuy charge my account when preordered via Paypal?

I just found it strange because usually an authorization charge deducts money from your account. I've had to pay overdraft fees from authorization charges in past puchases from Amazon. I've never made a purchase from Best buy online before so I'm new to how they do things.

To make things even stranger, there actually isn't any money in my paypal account. My paypal is linked to my bank account which has the money. I never keep money in my PayPal account. Since the two are linked, it just deducts the money from my bank account.

My bank account nor my PayPal account were never short $300, which was the total for the purchase. There is a "charge" on my PayPal for $300, but as I said, no money was deducted (which usually happens from authorization purchases) from either my PayPal or my bank account.

Thanks for helping clear this up. I just want to make sure this transaction goes through so I'm guaraneed a console on the release date.
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Re: When will Bestbuy charge my account when preordered via Paypal?

Hello todom741 -

 

Our apologies for the lateness of this reply.  This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can.  Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide. 

 

When an order is placed with us, we will generally authorize the funds (which doesn't actually allow us to collect the funds) to ensure they are available.  Authorizations may appear as a pending charge on your account, depending your financial institution.  Once an order is able to be fulfilled, the authorization will be reversed and an actual charge placed on your account.  For pre-orders, authorizations may expire well before the order can be fulfilled, releasing the funds back to you, and the process will repeat itself at the time of fulfillment.  For PayPal though, it is common for the funds to be collected immediately.  If you have any questions, please feel free to reply and we’d be happy to look into it for you to assist however possible.

 

Thank you for posting!

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎01-14-2017

Re: When will Bestbuy charge my account when preordered via Paypal?

Thank you very much for the reply Tasha. 

 

This event happened two weeks ago. Let me provide details as to what happened incase anyone else encounters this problem in the future:

 

The authorization charge was on my account for about a week before they actually deducted any money from my bank account. My paypal had the charge posted on it, but neither my bank account or my paypal account was short the $300.

 

 

New Member
Posts: 1
Registered: ‎02-26-2017

Re: When will Bestbuy charge my account when preordered via Paypal?

I was charged in full for the Switch pre-order through Paypal. The charged never dropped off my account. I am completely ok with paying for it up front but now I am worried I will have to pay twice.

Based off of the posts in this forum, I think root cause has to deal with the initial store picked up date. I have the documentation to support my payment, I just don't want pickup to be a hassle.

Any thoughts?
New Member
Posts: 7
Registered: ‎01-14-2017

Re: When will Bestbuy charge my account when preordered via Paypal?

They probably won't charge your account twice. They charged me at the time of order and never put the money back in my account. There was no "authorization charge." It was just one single charge.

 

They probably just ask for a name and phone number for pickup. I don't know, as I am not picking up my order. I got the free shipping.

New Member
Posts: 2
Registered: ‎08-20-2017

Re: When will Bestbuy charge my account when preordered via Paypal?

But that's what doesn't make sense. You're checking to see now if I have $300 for something that comes out in 6 weeks or whatever the time frame may be. You should be able to just put a deposit down, to secure your console and then pay for it before it ships. I just bought a Xbox one X, which doesn't come out for 3 months and you're charging me now. The whole system is backwards. I understand it's an "authorization" there's no reason to authorize anything if you aren't keeping the funds until the time it ships. Pretty much you're freezing my money for 3 days so I can buy something from your store.