01-14-2017 10:13 AM
I preordered the Nintendo Switch as soon as it was available for preorder and Bestbuy put a charge on my PayPal account for the full amount. Ever since then, I have not received any (actual deduction) charges on my PayPal or my bank account (because the two are linked) for the amount of the preorder.
Does Bestbuy not charge me until the item ships? Does that mean the $300 charge on my account isn't really there? I'm confused.
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01-14-2017 10:16 AM
01-14-2017 10:18 AM
01-14-2017 04:28 PM
@jxs2 is pretty much spot on with their post, and you're correct that the authorization isn't an actual charge, per se. You should see that authorization dropping off within a few days. We place an authorization on accounts when a purchase is made to ensure you have enough funds available to buy the item(s), but we don't actually charge your account until the item ships just in case--for some unlikely reason beyond our control--the item becomes unavailable or extremely delayed. In this case, your PayPal account should actually be charged when the console releases in March.
Hope this helps!
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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01-14-2017 07:36 PM
01-24-2017 11:09 AM
Hello todom741 -
Our apologies for the lateness of this reply. This holiday has been especially busy for us on the forums and we’re doing everything we can to catch up as quickly as we can. Your concerns are of great importance to Best Buy and we want to make sure that you’ve received a response to your post and offered any assistance we can provide.
When an order is placed with us, we will generally authorize the funds (which doesn't actually allow us to collect the funds) to ensure they are available. Authorizations may appear as a pending charge on your account, depending your financial institution. Once an order is able to be fulfilled, the authorization will be reversed and an actual charge placed on your account. For pre-orders, authorizations may expire well before the order can be fulfilled, releasing the funds back to you, and the process will repeat itself at the time of fulfillment. For PayPal though, it is common for the funds to be collected immediately. If you have any questions, please feel free to reply and we’d be happy to look into it for you to assist however possible.
Thank you for posting!
01-27-2017 10:07 AM
Thank you very much for the reply Tasha.
This event happened two weeks ago. Let me provide details as to what happened incase anyone else encounters this problem in the future:
The authorization charge was on my account for about a week before they actually deducted any money from my bank account. My paypal had the charge posted on it, but neither my bank account or my paypal account was short the $300.
02-26-2017 10:02 AM
02-26-2017 10:13 AM
They probably won't charge your account twice. They charged me at the time of order and never put the money back in my account. There was no "authorization charge." It was just one single charge.
They probably just ask for a name and phone number for pickup. I don't know, as I am not picking up my order. I got the free shipping.
08-20-2017 08:01 PM