10-27-2017 05:28 PM
I`ve made a order today using same day delivery. It`s 18:00 PM and the order still in ¨preparing¨.
I need the entire order today. Please let me know if it`s all right with this order.
10-30-2017 08:14 AM
Thanks for joining us at the Best Buy Community forums. Our same-day delivery program is awesome when you need your product right away, and I am hopeful that we were able to get your product out to you on time. I know how stressful it can be to be waiting on an order that you need soon, and I apologize that your order didn’t make it to you quite as soon as you had hoped.
As noted on our same-day delivery page depending on how busy the courier service is on the day that you order an item may not arrive until 9:00 p.m. local time. For future reference, he tracking information on these orders will stay at “preparing” on your end until the courier picks the package up in most cases, so if you ever make a same-day delivery order in the future this is what you should expect to see.
If it turn out that your order never did make it out to you, I’ll be happy to take a look into it for you. Please just send me a private message by using the link in my signature below this post with your order number in it and I’ll see if I can get you an update on the status.
If there’s anything else I can help you out with, please let me know.