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Posts: 1
Registered: ‎10-10-2017

What is the deal Best Buy???

Hello, I ordered my iPhone 8 plus on October 8th and I chose the fastest shipping so I would get it today (October 10th) yesterday I recieved an email saying the item has been delayed. Why was it delayed? Yes, my money for shipping was refunded but that’s not point. if you can’t get an item to someone by the time you say, then you shouldn’t even have that shipping option. I’m very disappointed.
Posts: 1,217
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Registered: ‎10-03-2017

Re: What is the deal Best Buy???

Hello Layieo,

 

Thank you for reaching out to us and welcome to the Best Buy forums. Even with the iPhone X on the horizon, there has been a lot of demand for both the iPhone 8 and 8 Plus. I personally ordered an 8 Plus myself and when I was told I should receive by a certain date, that's exactly what I expected. It seems like we may have missed the mark here with our delivery date so I'll be happy to look into this for you.

 

In order for me to do some digging and get to bottom of the delay I need some information from you. In a private message, which you can send me by logging into your forum account and pressing the blue "Private Message" button in my signature, please provide me the following information:

 

-Full Name on Order

-Order Number

-Phone Number

 

Once I have received these details, I'll be better suited to assist you. I'll make sure to look into everything and try my best to get you the answer to your concern.

 

I look forward to assisting you!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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