09-13-2019 12:57 PM
I believe everyone who has posted is fully aware of the deals page. The issue is that it is confusing and not easy to navigate compared to the weekly ad which is a simple way to see the deals.
If this is what best buy thinks is the best for customers than that's your decision but I can tell you as a long time customer and elite plus member, I haven't been in the store or shopped online since the change because I don't have a weekly ad to give me any ideas for what I might want but didn't know I wanted.
My recommendation would be to bring back the weekly ad and keep the deals tab for people who like to click on lots of links and take time to find deals. Otherwise, at least for this customer, best buy will be losing a lot of revenue and already has in the first few weeks of removing the weekly ad.
09-13-2019 01:05 PM
09-13-2019 05:49 PM
I think you're response indicates that you really aren't understanfing the issue we have with your current promotional models. Being in the same business and having had this discussion many times I have come to the understanding that people have different needs and different mentalities about shopping online. One correlation I am seeing here is the people who are "missing" the weekly ad are for lack of a better word.. tech junkies, with a fairly large alocation to spend on impulse buys. The part WE may be missing is that that is not enough of a percentage of your revenue to justify your weekly ad production.
I guess we'll see in time whether or not you feel the impact to you business.
09-14-2019 09:15 AM
09-14-2019 10:35 PM
I agree. Best Buy is making some shaky decisions it seems. I've been buying 95% of my video games and electronics at Best Buy for years and still have GCU until 2020.... but once that ends I see no reason to buy games from BB anymore. Amazon is now basically doing GCU on many games for pre order reducing the price by $10 bucks. At the end of the day BB needs to realize that customers are loyoal to their WALLETS... not any company.
09-15-2019 07:22 AM
I noticed the weekly add the first week it happened. I was hopeful it was a one week problem and it would be back. After the second Sunday morning I realized they did it again... Best Buy did the same thing years ago (I know I am old) and removed the weekly add. This was shortly followed by the worst sales that Best Buy has had.
I am baffled why they would remove it. As this thread CLEARLY shows, us tech junkies use it every Sunday to decide whether or not the day will include a trip up to the local Best Buy. The Ad also makes Best Buy the leader is not only price setting but trends in shopping. Your weekly deals section is crap!
I for one am horrible disapointed that yet again, best buy seems to think so little of their customers. My wife on the other hand is pretty happy since my monthly tech spending will be reduced dramaticly, well at least from Best Buy...
09-15-2019 07:49 AM
Over the past year, I've also found myself disgusted with Best Buy. If Best Buy was trying to tell its customers to go to Amazon or Walmart, they really succeeded in doing just that. During the past year, Best Buy has not only eliminated their weekly sales ad on their website but they've also eliminated their movies and TV shows department in their stores by over 50%.
Now, I avoid Best Buy like the plague because it's no longer worth it to waste my time walking into the Best Buy store in my area. I'd rather order something on Amazon (free 2-day shipping) or go to Walmart, if I need something. The whole excuse that "our offers are ono our deals page" feels like a thin excuse to force their customers to use their deals page. The weekly ad features specific items that are on sale and ... here's a hint ... EVERYBODY KNOWS ABOUT YOUR DEALS PAGE. If people wanted to use your deals page, they wouldn't be poisting complaints in this topic. The very fact that there are four pages of complaints in this topic should tell you that eliminating the weekly ad was a big mistake.
I don't think Best Buy even realizes that they are losing a lot of sales from removing the weekly ad from their website and by continuuing to downsize specific departments in their stores. Most of the time, when I walk into a Best Buy store, the website says its in stock but when you enter the store, it's never on the shelf.
I can tell you that 99.99% of the time, I never ask an employee for an item I want to purchase because I know the answer is always going to be "if it's not on the shelf, then we don't have it". On a rare occurence, I walked into the local Best Buy store looking for Krypton Season 1 that was on sale for $12.99. I looked and couldn't find it. ON the rare occurence that I found an employee, I asked about it. Be aware that this Blu-ray set was advertised in the weekly circular. Want to know where the Krypton boxed set was? Sitting in the back stockroom, not on the shelf, where it could be sold.
When you have employees who can't be bothered to ensure that merchandise that is in the weekly ad is simply not on the shelf where it could be sold, it makes you wonder how Best Buy is still doing business. I doubt I would ever walk into another Best Buy store again. While I have a final purchase that I'll be making, a 4K TV, I haven't decided if it's worth my time buying it from Best Buy.
People come to Best Buy.com to browse the weekly ad, they do noty come here to browse the deals page, which is always so full of crap that people don't want. This is why I don't browse deals pages on any retailer website. It's always randomly packed with items that you're not looking for. Take Best Buy.com, for instance, do a basic search for a random movie and you get everything but what you searched for.
09-15-2019 08:12 AM