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Posts: 2
Registered: ‎05-10-2018

Webroot Security Scam

Above and beyond BB not being 100% truthful about the MFG warranty of an open box item, I now find the alleged "free" add on of Webroot security thrown an error while trying to register.  Here is the error "We're sorry but this email is not valid. Please try again."  I am using the same email address I use for my BB account and the key is being copied directly from the email from BB.


This is NOT the first problem I've had with BB "free items".  Two years ago the 1 year Sling TV trial would not work, despite assistance (well allegedly) from BB.


I'm tired of the scams BB.  Returning this item if this is not resolved in 24 hours.

Posts: 743
Topics: 33
Kudos: 206
Solutions: 50
Registered: ‎11-30-2015

Re: Webroot Security Scam

Hi, mshaw1,

It's been a while since we last heard from you. Thanks for reconnecting with our online community. 

How strange that you are encountering an error when trying to activate and download Webroot! There can be a few reasons why you might encounter an error during download. Connecting with the Geek Squad may be the most straightforward path to getting this resolved. Do you have a Best Buy store nearby? Alternatively, does the device you are trying to download Webroot onto have a stable connection to the internet?


Fey|Social Media Specialist | Best Buy® Corporate
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