09-08-2019 06:21 PM - last edited on 09-09-2019 10:09 AM by Kayla-BBY
09-08-2019 08:07 PM - last edited on 09-10-2019 10:50 AM by Kayla-BBY
Just I saw update on best buy account and I did not understand for "Pickup Delay"
"We're sorry, we're working on it. If we can't get it to the store by Tue, October 8, we'll let you know and cancel the order."
09-09-2019 07:34 AM - last edited on 09-10-2019 10:50 AM by Kayla-BBY
It sounds like you may be waitlisted if anything. The inventory sold out before they could fulfill your item. So if they don't fulfill it by policy they have to cancel it.
09-09-2019 10:45 AM - edited 09-10-2019 10:51 AM
Hey there, narukullapati,
Welcome to our forums. Happy Birthday to your son! If I were him, I would be ecstatic to receive this as a birthday gift!
As we strive to hit all our delivery time frames, we do sometimes have unforeseen delays in this process. Often the best way to know your order will arrive, is to receive an automatic email update. Regarding the status that you are referencing, @hockeycanuckjc could be right, but I’d love to speak to you more about your order. To get started, can you please send us a private message with your full name, phone number and email address? To send a private message, click on the ‘private message’ button in my signature.