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Posts: 9
Registered: ‎06-03-2015

Updated Credit Card and it removed Visa Checkout Promotion

I made an order that had a Visa Checkout promotion applied.  One of the items in the order was a preorder.  All items except for the preorder item shipped.  My credit card information was stolen and the credit card linked to the Visa Checkout was deactivated.  I called into customer service to update my payment method (the new card is also linked to Visa Checkout).  However, once this was updated, the entire Visa Checkout promotion was removed.  The representative on the phone assured me that the Visa Checkout promotion would not be removed, yet it was.  The promotion can still be seen on the order but reads $0. The representative ended up canceling the order instead of giving me the $25 discount. I just lost my $25 discount because of this. I have another order i need to update as well but I'm afraid to lose the discount. Can you help?

Posts: 1,206
Topics: 14
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Registered: ‎10-03-2017

Re: Updated Credit Card and it removed Visa Checkout Promotion

Hello TylerM5,


Thanks for reaching out to us and welcome back to the Best Buy forums. I'm sorry to hear that your credit card was stolen and you had to go through the unfortunate events that followed. Placing an order with us and then having a promotional credit removed is not something anyone would want. I'd be happy to see how I can assist you in the interim!


I'd like to look into this order a little bit more, but I will need additional information from you. 


In a private message, please send me the following:

-Full Name

-Order Number

-Phone Number


You can send me a PM by logging into your forum account and selecting the blue "Private Message" in my signature below. Once I have these bits of information, I'll be able to dig into this and figure out what went wrong. I look forward to assisting you!



Dave|Social Media Specialist | Best Buy® Corporate
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