10-15-2019 10:34 PM
10-16-2019 08:12 AM
Was your contact and address information exactlly matching that which is associated with the credit card used?
10-16-2019 04:19 PM
Hi there, Techi,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us!
Getting a new phone is exciting, and we appreciate you keeping Best Buy in mind for your order. We're sad to hear that you order was cancelled, and I can certainly understand wanting clarification on the reason why. As user bobberuchi mentioned, if the information listed on the "Bill To" section of your order doesn't match exactly what your banking institute has on file, this can cause cancellation.We'd suggest reviewing this information on your order and with your banking institute. If this information is up to date, feel free to send me a private message that includes your full name, phone number, email address, and order number and I'd be glad to investigate this further. To send a secure message, click the "Private Message" option in my signature.