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Posts: 1
Registered: ‎10-08-2017

Unauthorized purchase on my account

[ Edited ]

I got unauthorized purchase on my account. I received the email not too long ago. The order did not go through since I never update my payment info. I also cancelled the order to be safe and change my account password. ORDER # {removed per forum guidelines}. Did bestbuy.com get hacked so my account info was hacked?

Posts: 9,124
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Registered: ‎09-29-2008

Re: Unauthorized purchase on my account

Hello Tmzx,

 

Welcome to our Community. As I know from my own recent experience, there is nothing quite as upsetting as the discovery that one's account has been used without authorization. I was unhappy to hear that you've had to cope with such a situation yourself and I regret any inconvenience to you.

 

Taking the precautions you did -- cancelling the order and updating your login credentials -- were excellent steps to take. I recommend reviewing our article, Help with Unauthorized Orders on BestBuy.com, and taking any further appropriate steps to ensure you are protected.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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