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Posts: 1
Registered: ‎02-28-2019

Unable to verify information, order cancelled.

I been trying to order online pre-orders for store pick up and everytime I been auto cancelled. It has been going on for a month now and I called customer service and only to say my account can't do online orders anymore. That is really inconvient and is there a certain reason why I have been black listed? Is there any way they can resolve my account issue so I can online order again because if this is because I been using the same card, address, and account. 

Posts: 2,403
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: Unable to verify information, order cancelled.

Greetings, bryanttram!


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to write us about your pre-orders and for choosing us for your purchase. I understand where you’re coming from, as online shopping is meant to be convenient and simple. Sometimes, orders may cancel for different reasons. It could be that the purchase does not meet’s Conditions of Use. I am more than happy to look into this for you.


I am going to need some more details from you. Please, send me your cancelled order numbers, full name, phone number, and e-mail address connected to your account. To send it, click on the blue button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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