10-18-2019 04:15 AM
Hi. I'm unable to receive a verification code when trying to log in to buy something. Never had to do this before and no matter whether I choose phone or email, across multiple browsers, on multiple devices, no verification code comes. I've tried clearing my cache, switching computers, etc. Please help me get logged in.
10-18-2019 09:20 AM
Same problem. I've had this problem a few times in the last couple weeks. The other times the code eventually came via email, but with a long delay. I need help with this as well.
10-18-2019 10:26 AM
Did you check the security settings on your browser and your phone. I have always gotten my codes in seconds.
10-19-2019 04:03 PM
Thanks for reaching out to us on our Forums page for assistance in getting that verification code. We can certainly understand wanting to get this cleared up and I hope to be able to shed some light on this.
Here are some steps that can help when this happens:
1. Clear your browser cache and cookies. Steps on how to do this can be found here.
2. Fully close and restart your browser after completing step 1.
3. Avoid the use of a private centric browser.
4. Avoid the use a VPN when connecting to our site.
5. Add BestBuyInfo@emailinfo.bestbuy.com to your safe email contact list, as this should prevent the verification email from ending up in your Spam/Junk folder.
If you are still encountering an error, please send us a private message with your full name, phone number, email address, and full mailing address, so we can ensure the information we have matches your current information.