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Posts: 1
Registered: ‎10-07-2017

Tracking says delivered, but no package to be found.

Yesterday according to the tracking, the package was supposedly delivered “at or in my mailbox”, but it’s nowhere to be found. inquired at local post office today, but no luck. Mailman today claimed he couldn’t remember if he delivered a package yesterday here...yet it was scanned for delivery. So either he misplaced it, someone stole it from my doorstep or was delivered to wrong address. Never had an issue like this before. Is there anything Best Buy can do? Package contained 3 Blu-ray’s.

Posts: 5,528
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Registered: ‎01-21-2014

Re: Tracking says delivered, but no package to be found.

Hi there, johnvand, and welcome to the forum,


I’m sorry to hear about your missing order! It’s understandable why you’d be concerned if it didn’t actually arrive like the tracking number says.  I certainly wouldn’t be happy if three of the movies I purchased were missing in action, so I appreciate you giving us the chance to see what options we may have available to assist you.


While I believe I’ve located the online purchase in question, I’ve sent you a private message to discuss this further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.


Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
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