07-31-2019 12:42 PM
07-31-2019 04:57 PM
08-02-2019 08:42 AM
08-02-2019 01:17 PM
08-04-2019 04:49 PM
Hi there, Seandhsllc!
Thanks for posting with us on the Best Buy Support Forums! Delays are never fun, so it disappoints me to hear that you paid extra for faster shipping and all of your items did not arrive when originally expected. This being said, I'm really glad to hear that we were able to get this all taken care of for you in the end, and do appreciate you taking the time to provide us with this feedback, as we are always looking for new ways to improve! I want you to know that I've gone ahead and documented all of your concerns here at the Best Buy Corporate Campus.
Also, as for the information that you may have noticed that we needed to remove from your post, we take the privacy and security of our customers very seriously, and do not allow the posting of any personal information (full name, email address, phone number, etc.) on our forums. This is due to this site being a public forum accessible by anyone, and if you have any questions about this, I recommend reviewing our Forum Guidelines. Both autotech796 and jdogg836 offered some great advice in the meantime while we were working on responding to your post as soon as possible.
If there is anything else that we could do to help with regards to this experience, please feel free to comment again below, or send me a private message on here, as I would be happy to continue assisting you, however possible!
08-04-2019 05:32 PM
08-04-2019 05:59 PM
I do apologize if you felt that my reply was simply acknowledging that your concerns are resolved. When you mentioned that you were able to speak with a representative that was able to get you the refund that you were requesting, I was under that impression that your concerns were addressed by that representative. As I mentioned in my last post, feel free to send me a private message right here on the Forums, and I would be happy to ensure that all of your concerns are fully documented and addressed by our team.
To send me a private message, please click the button labeled "Private Message" in my signature below.
08-05-2019 08:13 AM