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Posts: 1
Registered: ‎09-05-2019

Technical issues with submitting return request

Hi,

 

I'm trying to return an item I just purchased from the BestBuy marketplace, and the following error comes up for me when trying to submit an online return request via the "Start a return" function on the BestBuy website:

 

"Sorry, there was a problem sending your request. Please try again."

 

I have filled out all fields and tried this both on Chrome and Firefox. Any idea what the problem could be, or is there an alternate way I could process a return?

 

Thank you.

Posts: 11,529
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Registered: ‎01-03-2013

Re: Technical issues with submitting return request

Hi there, bengabbay, 

 

Thank you for registering with the forum regarding your trouble starting a Marketplace return. With that said, as a Marketplace purchase, it sounds like you may be located in Canada. Our team primarily works with our USA stores and customers. I have forwarded your information to our Best Buy Canada team, however. You should receive a response within 3-5 business days at the email address you used in your forum registration. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 11,529
Topics: 146
Kudos: 318
Blog Posts: 21
Solutions: 549
Registered: ‎01-03-2013

Re: Technical issues with submitting return request

Hello again, bengabbay, 

 

Thank you for your patience. I've been contacted by our Canada teams advising their having difficulties locating your information, so I am sending you a private message to gather some additional information. Please keep an eye on your inbox in the top right corner of the page for my message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!