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Posts: 1
Registered: ‎09-30-2019

Supervisor for order

I placed an online order today for a cooktop.
I also had my 10%off birthday coupon
When I was doing the order it showed and I clicked to use it. Turns out it was NOT applied but now the certificate shows I did use it. If I did why didn’t it take off the 10%? I called customer service & she was useless, I called a store & they told me to come in. I went in only to be told it’s not valid on major appliance. I came home & read the fine print & it doesn’t say it’s not valid.
How do I get a hold of management to fix this problem?
I ordered a cooktop
Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Supervisor for order

Hello, User899623,


Thanks for connecting with our community via the Best Buy Forums! Happy Birthday to you!


I enjoy utilizing all the best deals and promotions available as well, so I’d be looking for some support here as well. I’d be happy to look into your order and see what answers I may be able to provide. To get started, please send me a private message by clicking on the blue box in my signature below. Please include your full name, email, phone number, and order number so we can take a look.



Quinton|Social Media Specialist | Best Buy® Corporate
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