09-03-2019 01:53 PM
@tb89I recieved an email today from Best Buy that they've scheduled 13Sep for my Instore Pickup
09-03-2019
02:45 PM
- last edited on
09-05-2019
10:55 AM
by
Bill-BBY
Nothing on this end yet. but I did get a email from the Executive Resolutions, (yes I email the Executive Board) Here is the note I got.
"Thank you for taking the time to contact the Best Buy Executive Offices regarding your Samsung Galaxy Note 10+ preorder experience at the Roanoke, VA store. Your email was received and forwarded to my attention for investigation and follow-up. I was disappointed to learn of your situation, and I am truly sorry for the inconvenience this has caused.
Unfortunately, the number of preorders we received for the Samsung Galaxy Note 10+ exceeded the number of devices ultimately made available to us by Samsung. For this reason, we were unable to immediately fulfill all of the preorders received on the device release date. I am truly sorry for any inconvenience this has caused. Remaining outstanding preorders will be fulfilled in the order that they were received as inventory becomes available.
Please know that I have made your concerns visible to store and district leadership and have asked that a member of leadership contact you to properly address your concerns and discuss any available options. They should be contacting you shortly."
Thank you for being engaged and sharing your feedback. Please let me know if you have any other questions or concerns regarding this matter.
Sincerely,
Katie {removed per forum guidelines}
Executive Resolution Specialist
Hopefully soon I will hear something....
09-03-2019 03:41 PM
** Update **
I've still not heard or seen any update from Best Buy since I posted this. However, I forgot to go back and post updates on what I heard from Samsung Sales. I checked with them on possibly getting the phones from them instead. What I was told from them is that if I purchased the phones through them I would receive them by Sept 5th or Sept 12th. So, I chose ot to cancel my current order.
I'm not going to let Best Buy off the hook here as their communication skills really SUX on this... What I think is going on is a 2 or 3 fold problem.
1. Best Buy didn't fully inform people on all the phone orders. From what I heard from Sprint, the Galaxy Note 10+ 512gig was a special order item. So if that is true for them, I would think it might of been the same for Best Buy. Though they didn't express this to customers. If this is true. It still doesn't excuse them for Orders taking over 1/2 a month to fulfill what their Pre-Order promo expressed.
2. Possible Samsung didn't plan properly to fulfill ALL the orders they received. Again speculating here.
3. Mabye there is a slight chance that the issue with the tarrifs is part of the cause. I can only guess at this time and again this No Excuse for Best Buy or for Samsung on why orders aren't being Fulfilled and why Customers aren't getting the Truth.
I'd respect Best Buy if they infomred those who Committed to buying these phones more if they would send an E-Mail, Texted Message or a phone call to express what is going on and the hold up. But since we've heard 1/2 a dozen different stories on what is going on. It's too late for that. I don't expect Best Buy to do anything to make up for the delay and lack of communication. But what I do know. I WiLL NEVER USE BEST BUY TO PRE-ORDER ANOTHER PHONE..
09-03-2019 06:44 PM
09-03-2019 10:57 PM
09-04-2019 08:07 AM
09-04-2019 11:56 AM
09-04-2019 12:11 PM
09-04-2019 12:14 PM
09-05-2019 04:09 PM
A bit of back-story: I am loosing my current service on September 10th. I need a phone for my job for both communication and different forms of 2FA.
On August 19th, I pre-orded the Note 10+ in aura glow for Verizon. I did this for 2 reasons: Receiving the $150 credit form Samsung as well as a free S10+ through verizon's promotion. I chose in-store pick-up and the was told it would be ready on August 30th. On August 30th, my order status when to "processing." I went to the store, since the last time I used the in-store pick-up, the status was not accurate. When I got to the store, I was told that my phone had not yet arrived and they could not give me any answers. I was also informed that the verizson BOGO pormo would end on 09/03 and I was unable to take advantage of the promotion until my phone arrived. The only option for me to ensure I could receive the BOGO would be to cancel my order and start over, with no guarantee I would receive my device before 09/10/19. Not worth the risk - my job is reliant on my having a phone.
on 09/03/19, I checked the Best Buy Website and they were offering 2-day shipping on the device, as well as stating that thephone would be in-stock in my store on 09/07/19. I went to the store on 09/03/19 to check if my phone and arrived, and it has not. They provided me the same story of not knowing anything and that it was not their fault. I was also told that they BOGO event for Verizon ended and there was nothing they could do. I was told that if I started the process today (09/03/19) they could have the phone as soon as 09/05/19. They implied that they are getting a shipment for 09/05/19.
Today, 09/05/19, I checked the Best Buy Website, and it was advertising next day delivery as well as an in-store date of 09/10/19. I called in. I was told that they did not receive any of the devices. I was also told again that they have no way of knowing if I would receive my phone before 09/10/19. I was also told they had no way of knowing if I would receive my phone before 09/20/19, the date when The Samsung promotion ends.
I want an honest answer. It blows my mind that Best Buy, a gigantic national electronics retailer, has no way of knowing if they're getting a product from one of the world's largest manufacturer of electronics. This is not a dead drop for drugs. These are $1,000+ consumer electronics. I have already lost out on the BOGO, so that's $950 that I'll never see. I'm in danger of not having a device for my job. I may not get the $150 Samsung promotion. I just want to know when will I receive a device that I pre-ordered and was promised nearly three weeks ago for a missed delivery date of a week ago?