A bit of back-story: I am loosing my current service on September 10th. I need a phone for my job for both communication and different forms of 2FA.
On August 19th, I pre-orded the Note 10+ in aura glow for Verizon. I did this for 2 reasons: Receiving the $150 credit form Samsung as well as a free S10+ through verizon's promotion. I chose in-store pick-up and the was told it would be ready on August 30th. On August 30th, my order status when to "processing." I went to the store, since the last time I used the in-store pick-up, the status was not accurate. When I got to the store, I was told that my phone had not yet arrived and they could not give me any answers. I was also informed that the verizson BOGO pormo would end on 09/03 and I was unable to take advantage of the promotion until my phone arrived. The only option for me to ensure I could receive the BOGO would be to cancel my order and start over, with no guarantee I would receive my device before 09/10/19. Not worth the risk - my job is reliant on my having a phone.
on 09/03/19, I checked the Best Buy Website and they were offering 2-day shipping on the device, as well as stating that thephone would be in-stock in my store on 09/07/19. I went to the store on 09/03/19 to check if my phone and arrived, and it has not. They provided me the same story of not knowing anything and that it was not their fault. I was also told that they BOGO event for Verizon ended and there was nothing they could do. I was told that if I started the process today (09/03/19) they could have the phone as soon as 09/05/19. They implied that they are getting a shipment for 09/05/19.
Today, 09/05/19, I checked the Best Buy Website, and it was advertising next day delivery as well as an in-store date of 09/10/19. I called in. I was told that they did not receive any of the devices. I was also told again that they have no way of knowing if I would receive my phone before 09/10/19. I was also told they had no way of knowing if I would receive my phone before 09/20/19, the date when The Samsung promotion ends.
I want an honest answer. It blows my mind that Best Buy, a gigantic national electronics retailer, has no way of knowing if they're getting a product from one of the world's largest manufacturer of electronics. This is not a dead drop for drugs. These are $1,000+ consumer electronics. I have already lost out on the BOGO, so that's $950 that I'll never see. I'm in danger of not having a device for my job. I may not get the $150 Samsung promotion. I just want to know when will I receive a device that I pre-ordered and was promised nearly three weeks ago for a missed delivery date of a week ago?
