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Posts: 1
Registered: ‎08-29-2019

Same day delivery order delayed.

Hi, I ordered a laptop from BestBuy and opted for same day delivery. I received a mail saying that my order has been delayed and will be delivered tomorrow, August 30. The problem is that I'm not available for a certain time period tomorrow and wanted to know if I could schedule the delivery according to my time.
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Registered: ‎11-30-2015

Re: Same day delivery order delayed.

Hello, Pratiksha_S,

 

Same-day delivery is an excellent option when you can’t really wait for your purchase and you need something in the moment. Thank you for reaching out regarding your recent order you had placed, but you might not be home when it's delivered. We’d apologize for our tardy reply, but we’d like to chat about this more and would like to double check if you’re still in need of assistance, on this matter.

 

According to our Same-Day Delivery FAQs it notes that if a safe place is not available to leave your order and you aren’t home at the time of delivery that our delivery partner may try to reach out to you to find an alternative solution. If the delivery is not able to be completed, your order will be returned to the store, and a full refund of your order and shipping costs will be completed within 24 hours of it being returned. Can you please share an update with us regarding your order? We look forward to hearing from you!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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