08-31-2019 01:15 AM
I returned a tv that i purchased. I was given a return label by the live chat support team. you guys receieved my item 3 days ago and still no refund or anything...
08-31-2019 09:40 AM
It can take a little longer to actually process the items for return, the tracking information only confirms that the item was dropped off by the carrier.
09-03-2019 11:08 AM
Hi there, Trent55!
I hope you are enjoying the day so far. There have been plenty of times that I’ve had to return products I’ve purchased, so I can understand looking for an update on the status of the funds. The refund process begins shortly after the merchandise is checked in by our teams. You should see movement in your account soon, but the time frame will also depend on your financial institution.
If you’d like us to review your order, we’d be happy to do so. To proceed, please send a private message, including your full name, email address, and telephone number. If the order number is available, be sure to include that as well. Just select the darker blue box next to my name below to get started.