09-03-2019 04:35 AM
09-05-2019 12:51 PM
First, we would like to thank you for your service. Next, we would like to welcome you to this awesome platform, thank you for joining this community!
I am always looking for the funds to be available whenever I make a return or anything like that, so I can definitely understand you reaching out for an update. Typically, once a return is processed, the funds are available within about 7 days. In some cases, it can take up to one full billing cycle, and this depends on your financial institution. You can find more info on the refund method and timing, and our Return & Exchange Promise, here.
That being said, I’d be happy to look into this for you, and see what answers I may be able to provide. To get started, can you please send me a private message by clicking on the blue box in my signature below. Please include your full name, email, phone number, and order number in the private message.