10-18-2019 12:06 AM
10-18-2019 09:09 AM
You have up to 14 days to return a cell phone. However, cell phones must be in perfect working condition and there is a $45 return fee.
10-18-2019 11:36 AM
Hey there, Michelle14,
Welcome to our community forums and thank you for reaching out to us. I would be happy to give you some more information about our Return & Exchange Promise. As bobberuchi mentioned, we have a 14-day period when cell phones and other products that can be activated can be returned or exchanged. While it's always nice to have the packaging available, it's not typically required. Please keep in mind the $45 restocking fee. Let us know if you have any more questions!