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Posts: 3
Registered: ‎01-11-2020
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Refund to gift card

Hey Best Buy,
On 12/30/19, I ordered an Arctis 7 Wireless. Upon the next day, 12/31/19, I was notified that my package was on the way. Weirdly enough, I was notified an hour later that the package was refused. I double-checked the order and it was my exact address. Never did a delivery arrive that day. It was said in the refund email that Ontrac was unable to deliver the package as it was refused and would be shipped back to the shipper. Best Buy said would refund me to the gift card I used. It's now 1/11/19, and you guys said it should take less than 3-5 business days to credit the refund to the gift card I paid with. My gift card is still sitting at only .90 cents, what it was after the order. (Originally $164.77) I am willing to provide all necessary information, where is my refund??
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New Member
Posts: 3
Registered: ‎01-11-2020

Re: Refund to gift card

** It is .91 cents
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Registered: ‎10-03-2017

Re: Refund to gift card

Hey, illusionz,

 

Thanks for posting and welcome to the Forums!

 

I'd be wondering about this refund too since the package wasn't ever delivered. I'm sorry that this had happened and that your refund may be taking longer to get back to you than we initially expected. I'm more than happy to help you out with this to try and see what may be happening. 

 

It sounds like your item was returned back to us at the beginning of the year, and that usually takes some time to be able to make it back to our Return Center and be processed. Nonetheless, I'd imagine that the refund should have been processed by now, especially since our gift cards process fast for refunds. I'd like to go ahead and take a look at the order to make sure that we received this and that it was properly processed by the Return Center. 

 

Can you send me a Private Message with your full name, email address, phone number and order number? Simply click on the blue button in my signature to get started with that!

 

Best,

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎01-11-2020

Re: Refund to gift card

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