09-03-2019 09:07 PM
I have an order I canceled on August 9th, but still have yet to receive a refund. It still shows awaiting authorization. I checked with my bank, but there isn't anything on their end. Getting close to a month now, and I know it doesn't take this long. Any help would be greatly appreciated.
09-07-2019 09:48 AM
09-12-2019 06:59 AM
Guess I'll give that number a call whenever I can get the chance. Doesn't seem to be any help here. Either I'm at the bottom of the list, or just ignored. But after a week of waiting, I'm never going to bother coming here for help ever again.
09-15-2019 11:04 AM
Welcome back to our community. I apologize for the delay in our reply to you.
Like you, I tend to pay pretty close attention to my credit card statements and try to keep up to date on credits or refunds I'm expecting. Not having one show up can be a cause for concern most certainly and I regret you're having to cope with such a situation.
At the time an order is placed through BestBuy.com, a pre-authorization is made to the credit card used to ensure funds are available to complete your purchase. If your order is cancelled, the funds should be returned to your account subject to the policies of your bank or credit card issuer. BestBuy.com does not complete final billing for your order until shipping time.
If the funds reserved by the authorization have still not been released, please contact your credit card issuer or bank for further assistance.
I hope this helps. Thank you for writing to us.