Add Product

Search Results:

New Member
Posts: 5
Registered: ‎12-09-2019
Accepted Solution

Refund not appearing

I ordered an MSI laptop using my best buy credit card to pick up at the store. During the shipping period I did more research and decided on a different laptop. I cancelled the order and am waiting for my refund so I can buy the Lenovo laptop from the same store. The site said the refund would take no longer than 48 hours but it's been 3 days and the refund is still pending. I want to buy this laptop from bestbuy because I can pick it up from the store but if the refund takes much longer I'll probably just buy from newegg or amazon.
Any help would be appreciated, thank you!
Posts: 1,023
Topics: 22
Kudos: 154
Solutions: 115
Registered: ‎01-13-2015

Re: Refund not appearing

Just to clarify, was this a Store Pickup or a Ship to Home order? Both were mentioned in your post, so I wasn't sure.


According to the chart about halfway down this page, it looks like Best Buy Credit Cards typically take about 5-7 days to be refunded after an order is cancelled or a purchase is returned. If this was a Store Pickup order and you never actually received the item, my understanding is that your card was only authorized and not actually charged; so, if that's the case, the authorization should drop off soon. Otherwise, I'd expect your refund to be appearing pretty soon.

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.

Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

New Member
Posts: 5
Registered: ‎12-09-2019

Re: Refund not appearing

It was an item that wasnt in stock so it was ordered to pick up at the store. That makes sense that it would take a few days I just wasnt sure since it said up to 48 hours. Just want to make sure I dont need to contact Citibank.
Thanks, cheers!
New Member
Posts: 5
Registered: ‎12-09-2019

Refund not showing up three weeks later

Hello, on Dec 3rd I purchased a laptop on to be picked up at the store.  I used mybestbuy credit card and I cancelled the order on Dec 6th before the laptop shipped because I wanted to switch to a different one.  I was told the refund would take up to 7 days to complete but now it's been three weeks and not only has the refund still not gone through but now I am getting billed for my first monthly payment.  I don't understand how I am being billed when the transaction was never completed as I never picked up the laptop and cancelled the order before it shipped.  If I understand correctly, since I never picked up the item my credit card should have not been charged but only authorized for the payment.  I was hoping to recieve the refund and purchase a different laptop from the same best buy store but it is worrying that I am being charged for an item I never recieved on an order that I cancelled.

Any help would be appreciated, I don't want to start paying these monthly payments and possibly not be refunded for those either, but I also don't want to avoid the payments and possibly hurt my credit.

Cheers, thanks.


Posts: 11,767
Topics: 158
Kudos: 364
Blog Posts: 21
Solutions: 570
Registered: ‎01-03-2013

Re: Refund not showing up three weeks later

Hello there, Kienan, 


Welcome to the forum, and thank you for connecting with us regarding your cancelled order! Receiving a bill for an item that was never picked up would leave me scratching my head as well. I'm glad you've reached out to check on this! When shopping on, we typically do not charge the form of payment until the order is fulfilled, except when paying via PayPal. With that said, customers may see a temporary charge, an authorization or pending charge, when the order is placed which is to ensure the funds are available. With Store Pickup orders, the order would be considered fulfilled once ready to be picked up. If this hadn't shipped, it would be odd for you to be charged. Even so, once cancelled, such charges should be reversed. I would be delighted to take a closer look at what may be going on, so please keep an eye on your inbox in the top right corner of the page for my private message. 



Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 62
Topics: 7
Kudos: 18
Solutions: 0
Registered: ‎02-08-2019

Re: Refund not appearing

Hi there, bovineloaf!


Thank you for reaching out to us here on the Best Buy Forums. While often refunds are reflected within a few days, it may take up to one billing cycle for a refund process to be completed. However, if you would like me to take a look at your specific transaction, I am happy to do so! For me to do this, please send a private message with your full name. phone number, and email address, along with the order number (if you have it). 




Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!