01-14-2020 06:39 AM
Solved! Go to Solution.
01-15-2020 03:32 PM
Hey there, Ntan,
Thanks for taking the time to write to us here on the Support Forums!
We always want your online shopping experience to be hassle free and I'm sorry to hear that your order was cancelled. I'd be awaiting that refund just like you and would also want to have my feedback heard. Luckily, you've reached us at our Corporate Offices and we are happy to help out!
Generally, refunds take 5-7 business days to process, but can take up to one billing cycle depending on your bank. If this still has not posted back to your account by that time frame, we'd be happy to investigate further into that with you.
Please don't be shy to let us know of any other questions you might have!
01-19-2020 10:56 AM
01-19-2020 01:39 PM
Hey there, Ntan.
We want to take every avenue possible to assist you with getting your refund. While going to any of the moderator’s profiles in the community forum, you’ll find that you may select the “Private Message” button to interact with them privately. You may also select that same button in the signature area of our messages as well, such as it appears in mine below.
So, if you would also provide your full name, phone, and email through the method above, we’ll be happy to further our discussion.
01-21-2020 11:02 AM - edited 01-21-2020 11:19 AM
Hi there, Nicholas.
We've had to remove the personal information from public view. Would it be possible for you send the requested information privately, please?
If you utilizing your mobile device and are unable to view the 'Private Message' button, please switch to the desktop option, or use a desktop computer to view this information.