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Posts: 15
Registered: ‎10-25-2011

Received wrong item from .com purchase, phone support is trash!

I don't know what happened to the phone support but it is horrid,  I haven't had a problem in a long time but this is unacceptable. They are no help at all, they don't want to send the replacement in a timely manner. They expect me to print out a return label--when I'm not able to because I don't have a printer. The wait times are long and just trying to get a customer support person from the Unites States is horrible. I don't know what happened to Best Buy but I'm better off to just sticking to other outlets if this is the service that Best Buy is going to commit too. The alleged supervisor I spoke to over the phone should be fired, he has no empathy to make things right.

Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Received wrong item from .com purchase, phone support is trash!

Hey, skiizim,


Thanks for taking the time to connect with us here on the Best Buy Forums! Receiving the incorrect item is certainly not ideal, so I would be seeking some support as well. We aim to provide exceptional customer service at every turn, so let’s see what we may be able to do to turn this around for you.


To get started, can you please send me a private message by clicking on the blue box in my signature below? Please include your full name, email, phone number, order number, and additional details on the issue at hand. I cannot promise any specific outcome, but I am happy to see what is possible!



Quinton|Social Media Specialist | Best Buy® Corporate
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