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Posts: 3
Registered: ‎03-17-2020
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Received different and used item inside the correct box...

[ Edited ]

Hello,

 

I ordered an Alpine PDX-V9 from Bestbuy.com. I opened the box but I didn't pull anything out. I was ready to install it yesterday (along with a head unit, speakers and sub) and I was horrified to see that the unit inside the box is an old discontinued amp that looks like it had been installed for years!

 

I immediately called the BestBuy 888 support number. I informed the customer service rep and inquired about an exchange. The earliest I could receive the actual product I ordered would be on April 7th. so I can't have my truck all taken apart for that length of time. I was sent a return shipping label ({removed per forum guidelines}) and I shipped it back today. I tried my local store but not they would not accept the return.

 

I'm not a thief and my first reaction was that no one is going to believe me! I used my BestBuy credit card (zero balance and 12 mo. same as cash) was perfect to payoff such an expensive item (I paid $849.99 before tax and now it's on sale for $749.99).

 

How could something like this happen? I can't afford to swallow $900 dollars and purchase another from my local car audio shop. I'm so stressed out by this stuation!

 

Any assistance or calming words would be greatly appreciated! Feel free to reach me through my email or I can direct message a memeber of the team.

 

Lou

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Posts: 2,396
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Registered: ‎10-19-2017

Re: Received different and used item inside the correct box...

Hello, Lou3,

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us about your purchase. I would be reaching out to someone if there was a different item in the brand new sealed box for the Alpine PDX-V9 amplifier purchased.

 

It seems that you are still within our Return & Exchange Promise, and once received at our warehouse, they will inspect the product and provide a resolution for you. If this was an unopened, brand new box, we always recommend you contact the manufacturer and research your options as well with them, since it was a sealed box. I have documented this for you at a corporate level for internal review. However, this will not generate any contact to you, as it gets handled internally. Let me know if you have any other questions.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎03-17-2020

Re: Received different and used item inside the correct box...

Hello Deysha,

 

I've never had something like this happen to me. It's a total nightmare!

 

Thank you for the quick response. I've sent you a private message.

 

Regards,

 

Lou

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Posts: 2,396
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: Received different and used item inside the correct box...

I understand where you’re coming from, Lou3. I have received and responded to your private message. Thanks again for posting, and the kind words!

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎03-17-2020

Re: Received different and used item inside the correct box...

I'd like to thank Deysha and the Social Media Support team.

 

I didn't think this would be an overnight thing and remained patient. Everyone I encountered from BB Support was courteous and understanding.

 

Awesome support!

 

Lou

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Posts: 2,396
Topics: 31
Kudos: 111
Solutions: 129
Registered: ‎10-19-2017

Re: Received different and used item inside the correct box...

You are very welcome, Lou3! Thank you for the kind words! I appreciate you reaching out and allowing us to look into this for you. Don't ever hesitate to reach back out.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!