09-28-2019 10:31 AM
I ordered a games from BestBuy. The game was shipping in a bubble mailer. It arrived damaged. The case was crushed and the contents inide were damaged. Could someone help with arraging a replacement? Thank you.
09-28-2019 10:50 AM
If you are looking for an immediate resolution you can go to a local store and do the exchange right away if this is an option for you Otherwise you can call 1-888-BEST-BUY and tell them it was damaged. A CSR should be able to help you setup the exchange and get it out to you as quick as they can
Please be aware that while the moderators of the forum can help you out there are often delays that may affect response time so if you choose to wait here you may or may not get a reply right away.
10-01-2019 01:42 PM
Welcome back to the Best Buy Forums! It is great to hear from you again!
I play a quite a bit of video games myself, so I can certainly understand you seeking some support with your damaged copy. The quickest way to get this taken care of would be to head to your local Best Buy, and see about an exchange, as long as you are within all of the guidelines of our Return & Exchange Promise. You should also be able to return the game via mail if you wish, by following the instructions outlined in our Return & Exchange Promise as well.
If you would like further assistance with getting the ball rolling, please send me a private message by clicking on the blue button in my signature. Please include your full name, email, phone number, and order number in the message.
10-01-2019 04:11 PM
Thanks for replying. I wound up doing an online chat with a BBY rep yesterday. The item is sold out at Best Buy, so no replacement is available. The rep offered a 10% discount for copensation on the damaged game. Since the damage is cosmetic and the game is still playable, I thought that was an agreeable resolution.
10-01-2019 04:20 PM
You are very welcome, and I am happy to hear that you were able to get it taken care of! Please don’t hesitate to connect with our team again in the future, and happy gaming, Mike!