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Posts: 1
Registered: ‎09-05-2019

Received an open box and nothing in side from shipper

[ Edited ]

Hi! My order number: {removed per forum guidelines}

I just received my order at 5:07pm. When i heard a ring, I immediately open the door to pick up my order which opened the box already and nothing inside, the shipper in the truck run away so fast that I couldn’t ask him what happen was my box. My order is AirPod. I followed my tracking number all day to get it. It’s not reason if the shipper said that no one at home. I contacted to customer service and they recommended me to go to police department for a report. And now I’m keeping the report ( {removed per forum guidelines})from policeman. I don’t know how to do for next step. Hope you will find the guy who shipped the empty box to me, and solve to my state. I’m looking forward this AirPod for studying.
So sad when it happened to me. Stealing customer’s order is criminal case that it’ll be affect to your business in future.
If you resend another one, I love to pick up at Best Buy store on Mira Mesa. I think it is the best way to get safely.
Thu Vo

Sent from my iPhone

Posts: 278
Topics: 11
Kudos: 46
Solutions: 18
Registered: ‎02-08-2019

Re: Received an open box and nothing in side from shipper

Hey, ThuVo,


Thanks for reaching out to us about your empty package, and welcome to the forums! While I wish we were meeting under different circumstances, I'm glad you reached out as you've come to the right place! I'd be happy to take a look into this further and see what we can do. Please send us a private message with your full name, email, and phone number as it appears on your order, and I'll gladly check it out!


You can send us a private message by clicking the blue button in my signature below. Smiley Happy 




Meg|Social Media Specialist | Best Buy® Corporate
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