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Posts: 2
Registered: ‎09-27-2019

Re: delayed order

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Wasted ALL day waiting to sign for my new phone Wasted an hour with 2 LIVE CHATS to figure out whats going on. WASTED another 1 and 1/2 hrs on hold on the phone to get someone to help from the phone team. NOTHING. I contact Verizon and they said there are NO ISSUES with my upgrade or service so it should be activated. So I waited around all day, didnt get the phone I was told would arrive today. Happen to go my online acct & it says delayed-went on my email to check and I got one yesterday saying my shipment was delayed--no reason why its delayed. No way to find out why--NO ONE is available to assist and Verizon couldnt believe this happened when I contacted them. NO ONE should have to sit on hold for over an hour. Now I dont have a phone AND also I noticed I was charged sales Tax on an item thats not paid for yet because its over a 24 month period. You advertise only tax on a retail sale. I really thought I was going to get a great deal but of course its friday and Ive been without a phone all week and no one at Best Buy can help me figure out why my order is delayed and when it will arrive. 

Terrible customer service in every way.


Posts: 301
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: delayed order

[ Edited ]

Hi there, seabeeguy60,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

Getting a new phone is exciting, and I can understand wanting to get your hands on it as soon as possible! Sometimes these delays can be caused when we have an issue with the preliminary activation process with your carrier to ensure all is well, and we apologize about any inconvenience this has caused you.


We would encourage you to call our Best Buy Mobile support team at 1-877-702-2211 (6 a.m. to midnight, CT) to review your cellular account and see how we can assist to get you your new phone as soon possible! I see here you have also sent us a private message with more information about your order so we can double check on that and see what the next best step would be. One of our moderators will be replying to your private message shortly, so please be on the lookout for that!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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