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Posts: 1
Registered: ‎09-06-2019

Re: Orders canceled-all except 1

I had the same issue. I had ordered on the bestbuy app and had received an email saying oh part of you order is being prepared. Then the next day I get an email saying your order has been cancelled. Now I’m upset because instead of saying oh we can ship your order. They just cancel it. On top of it the price has gone up. So now I’m stuck with half an order and it does me no use because I need both.
Posts: 118
Topics: 3
Kudos: 13
Solutions: 1
Registered: ‎12-04-2018

Re: Orders canceled-all except 1

Hello there, Tech4me.

 

Allow me just to take a moment to officially welcome you to our Community here on the Forums. Please feel free to browse our different boards and chime in on threads if you would like. If you would like to know about our Forums and what we have to offer here, please see the Welcome/Getting Started thread.

Moving forward, I would be more than happy to dig a bit deeper into this issue with your recent order. Having an order get cancelled is certainly never ideal and I'll do my best to try to identify what went wrong here.

To get started, please feel free to send me a Private Message containing:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me this message, please follow the blue button labeled "Private Message" in my signature below. I look forward to hearing back from you.


All the best,

Michael|Social Media Specialist | Best Buy® Corporate
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