03-24-2020 07:18 PM
Hi, sorry to post in your thread, Did they solve this issue for you? I've been having the same issue (and it seems a lot of other people as well) and wondering what the solution. I tried calling but the rep was rude and not helpful at all (she kept insisting to use another payment method, which I refuse since I want to use the BestBuy credit card, otherwise what's the point).
I had this same issue last year and, like you, changed to store pick-up and then it worked. I didn't try it this time since the item is out of stock near me, but not for delivery.
Solved! Go to Solution.
03-26-2020 04:05 PM
Good afternoon, Soypan,
Welcome to our forums! It sounds like you’ve done some research before creating your first post here, and I’m glad to hear it. You’ve certainly come to the right place for answers as to why your orders might be cancelling, and I’ll be happy to provide any additional assistance I can.
There can be a variety of reasons as to why your online order may have cancelled, and we’ve thrown together some of the most common reasons in this handy Knowledge Base article, seen here. From a typo in the shipping or billing address, to attempting to place an order outside of Best Buy’s terms and conditions, it’s tough to say what’s been causing your orders to cancel, without some additional information from you.
For me to review your orders further, I’ll ask that you send me a private message with the following information:
As you can imagine, we’ll want to keep these sensitive pieces of information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,
03-26-2020 06:17 PM
Thanks for the quick response, Soypan! I’ll be replying to your message momentarily, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this envelope is visible to you.
See you up there,