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New Member
Posts: 3
Registered: ‎09-27-2019

Re: Order delays.

I’m having a similar issue! I placed a order for any upgrade on one of my lines with Verizon on 9/25. Was supposed to deliver today but received a message saying it’s delayed. I took off from work to stay home to sign for the package since that is what it stated when I checked out! I’ve gotten nothing but the run around on my order status. FINALLY a rep tells me that it’s now on back order and i won’t get it until 10/10! This is unacceptable and should of been something that was advertised before taking my payment. I need assistance either getting accurate information or assistance to cancel my order to go purchase elsewhere
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New Member
Posts: 3
Registered: ‎09-27-2019

Re: Order delays.

Wow! It’s baffling to see that I wasn’t the only one. I wasted a entire day and hours talking to them. It also baffles me that they so call can’t cancel the order even though it hasn’t shipped yet!! I really don’t have the energy to call back to speak with someone else who will be worthless. But I will NEVER purchase from Best Buy again
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New Member
Posts: 3
Registered: ‎09-27-2019

Re: Order delays.

Smh
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Posts: 904
Topics: 52
Kudos: 243
Solutions: 54
Registered: ‎11-30-2015

Re: Order delays.

Greetings, THAGOODS44,

Welcome to the Best Buy Support Forums. Thanks for joining our online community.

I know that when I place an order online, I always hope to receive my items as soon as possible. I apologize for any inconvenience caused by the unexpected delay of your order. Sometimes, if an order is taking longer than we would expect to be shipped or prepared for pickup at one of our stores, our systems will send out an automated delay email with an updated estimated arrival date about one month out. Generally speaking, this, along with the order cancelling, is normally a worst-case scenario. Most orders will actually be ready prior to the date sent in the email.

I would be happy to double-check on the status of your order, and confirm if there are any outstanding problems processing the order that may be causing a hold-up. If this is something that you would be interested in, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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