09-27-2019 10:15 AM
09-27-2019 11:07 PM
09-28-2019 12:22 PM
Welcome to the Best Buy Support Forums. Thanks for joining our online community.
I know that when I place an order online, I always hope to receive my items as soon as possible. I apologize for any inconvenience caused by the unexpected delay of your order. Sometimes, if an order is taking longer than we would expect to be shipped or prepared for pickup at one of our stores, our systems will send out an automated delay email with an updated estimated arrival date about one month out. Generally speaking, this, along with the order cancelling, is normally a worst-case scenario. Most orders will actually be ready prior to the date sent in the email.
I would be happy to double-check on the status of your order, and confirm if there are any outstanding problems processing the order that may be causing a hold-up. If this is something that you would be interested in, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.