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Posts: 5
Registered: ‎09-01-2019

Re: My online purchase for samsung phone

I am having the same issue. I went to Best Buy yesterday and was told it was a glitch in the system and my phone might already be in the store. Due to the glitch, they cannot verify if my phone is there or not and release it to me. They said if I cancel my order and get a phone that is in stock I would lose my trade in and Samsung credit deal. What's going on Best Buy?
Posts: 4,732
Topics: 143
Kudos: 348
Solutions: 218
Registered: ‎08-21-2017

Re: My online purchase for samsung phone

Hello, Lmarquez915,


Thank you for joining our community forums and taking the time to write to us about your order. I know how exciting it is to get a new phone as soon as it's released so I can understand wanting to get this sorted out. Have you been able to get assistance with this since making your post? Please let us know, we're happy to see how we can best assist you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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