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New Member
Posts: 2
Registered: ‎10-09-2017

Purchase History (purchase prices missing for in-store purchases)

In my purchase history, on BestBuy.com and in the Best Buy mobile app (for Android), I can no longer see what I paid for an item when purchased in store.  All that is displayed is the purchase total.  I don't keep receipts any more and my purchase history is the only record I have.  The online orders also make it hard to see purchase amounts, but at least I can View Details and see what I paid for the item.  Can you please change the website and the mobile app so I can see what I actually paid for an item even if it is just a View Details button to drill down to the detail?  Thanks!

Posts: 1,220
Topics: 14
Kudos: 118
Solutions: 77
Registered: ‎10-03-2017

Re: Purchase History (purchase prices missing for in-store purchases)

Good Afternoon ladyhawkcc, 

 

Welcome to the Best Buy forums and thank you for reaching out to us. We genuinely appreciate your input. Being able to see all the details of a purchase in both the app and BestBuy.com is definitely an important thing. Many people are transitioning their entire document backups to online mediums, so we can see the vital need for this. 

 

We're always looking for feedback to improve and we will be forwarding this request to the appropriate channels for further consideration. Please feel free to keep an eye out should our team decide to execute this change.

 

Have a great day!

 

Sincerely,

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-09-2017

Re: Purchase History (purchase prices missing for in-store purchases)

The web site and the app showed the prices for in-store purchases a couple of weeks ago so it was a recent update that changed things.  Thanks.