09-12-2019 04:24 PM
I have used the billing address 10780 Kempwood Dr. Houston, TX 77043 for my purchase, but the order was cancelled. I'm not sure what to do.
09-12-2019 10:49 PM
Most likely the address you are using to ship to has been flagged by Best Buy as a known frieght forwarder. Even if you've used the address in the past , Best Buy may prohibit it from being shipped due to that.
09-16-2019 11:36 AM
Welcome to the Best Buy Community forums. Having an order is never fun.
As hockeycanuckjc said, sometimes this can be caused by the address you are shipping to, as we do not ship to freight forwarders. It could be a number of other things,a s well, however.
I see that private message you sent in. I'll shortly be replying to go over some details with you to see if we can find out why the order isn't going through.