11-30-201603:39 PM - last edited on 09-15-201711:59 AM by Bill-BBY
Welcome to our community forums! I want to provide some direction for those of you here because of some confusion with your payment information on an order.
If you've recently placed an order, only to receive an email from Best Buy stating the authorization failed and you need to update your payment method, I hate to say it but my team here is not equipped to get you taken care of. Instead, please follow these quick steps:
Call your bank. Explain the situation and work with them to ensure everything is fine on their end.
Call our friends at 1-888-BEST-BUY so they can properly assist with updating your order.
Tony|Social Media Supervisor | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!