09-02-2019 02:00 PM
Hi there, Macbethxxvii,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us!
We appreciate you choosing Best Buy to complete your pre-orders! I always track all my orders, so I can certainly understand wanting to see any updates on your orders. I'd be more than happy to take a peak at those orders if you were still wanting assistance with this! To investigate this further, can you please send me a private message that includes your full name, phone number, email address, and your order numbers? You can send me a secure private message by clicking the option down below in my signature. I hope to hear from you soon!