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Posts: 1
Registered: ‎08-30-2019

Preorders not showing up on my account

I have made two preorders over the past few months and I am not getting any details when I look up order status.
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Posts: 293
Topics: 16
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Registered: ‎02-08-2019

Re: Preorders not showing up on my account

Hi there, Macbethxxvii,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

We appreciate you choosing Best Buy to complete your pre-orders! I always track all my orders, so I can certainly understand wanting to see any updates on your orders. I'd be more than happy to take a peak at those orders if you were still wanting assistance with this! To investigate this further, can you please send me a private message that includes your full name, phone number, email address, and your order numbers? You can send me a secure private message by clicking the option down below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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