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Posts: 9
Registered: ‎04-26-2017

Pre-Order Price match



I pre-ordered John Wick 3 and was charged $34.99, although the price now is $29.99.


I pre-ordered Casino in 4K and was charged $27.99, although the price now is $24.99.


Will my $8.00 in savings be credited back to me?



Posts: 1,977
Topics: 209
Kudos: 65
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Registered: ‎07-06-2009

Re: Pre-Order Price match

Hello, Patrick,


Thanks for reaching out to us regarding your recent pre-orders. I haven't seen any of the John Wick movies yet, but I've heard some really good reviews, so I'll have to check them out some time! I have seen Casino though, and it is a great classic mob movie, which I hope looks great in 4K. 


When I'm buying new movies, I'm always eager to get them right away too, but sometimes the drawback of that is that the better deals happen shortly after the release. When this happens, we don't typically provide a credit of the difference automatically, but if it falls under our Price Match Guarantee, we should be able to refund the difference for you. 


I'd be happy to look into this more with you to determine what options we have. Can you please send me a private message with your name, phone number, email address, and either the Customer Service Pin Number from the store purchase receipt(s) or the Order Number for your online order(s)? To send me the private message, simply click the button in my signature below. 


I hope to hear from you soon!

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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