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New Member
Posts: 7
Registered: ‎10-26-2019

Re: Pixel 4 XL Preorder

Did you preorder for in store pick up?
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New Member
Posts: 4
Registered: ‎10-27-2019

Re: Pixel 4 XL Preorder

Nope we both did shipping the only difference was that he bought his on release day while I order mine a week in advanced
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New Member
Posts: 7
Registered: ‎10-26-2019

Re: Pixel 4 XL Preorder

Ah, I pre-ordered for in store pick up. When I went on the 24th they had the phones there but wouldn't give me mine. My order still says delayed.
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New Member
Posts: 4
Registered: ‎10-27-2019

Re: Pixel 4 XL Preorder

Yeah I never got the email saying that it was delayed. So when I ask what was going on the customer guy just hung up on me and that happened twice so by the time I got to the third guy I was already super annoyed and he didn't help either he just pointed finger at the sales people.
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New Member
Posts: 7
Registered: ‎10-26-2019

Re: Pixel 4 XL Preorder

I haven't called yet. From what I've seen for store pickup it's based on when that store gets stock in. I'm pretty sure if I called they'd tell me to go talk to my store. The order is in my husband's name and he got the email. But before he got the email I typed the order number in to check the status and saw the delay.

I might go this week and ask when they get their trucks in. I don't know what else to do. I would cancel and go to Verizon but I used the gift card they gave me already.
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Posts: 7,171
Topics: 115
Kudos: 551
Solutions: 393
Registered: ‎12-23-2016

Re: Pixel 4 XL Preorder

Hi all,

 

Thanks for reaching out about this. I'm sure you are all eager to pick up your new phones.

 

We do our best with every pre-order to ensure it’s delivered, or available for pickup, as close to release as possible by shipping it out at a level of service needed for it to arrive at your door on the release day. While we hit our mark the vast majority of the time, there can be logistics or supply issues outside of our control that may delay your order’s delivery. Please accept our sincerest apologies for the disappointment this delay has caused, and be sure to keep an eye on your inbox and order status page for further updates.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 4
Registered: ‎10-25-2019

Re: Pixel 4 XL Preorder

I think I'm more confused as to why you have that phone in stock at the store that anyone can just show up and buy, but I can't pick mine up or the store can not give me that phone
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New Member
Posts: 7
Registered: ‎10-26-2019

Re: Pixel 4 XL Preorder

Agreed. Pre-ordered items should be the priority here. We pre-ordered so guarantee we got our product.
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New Member
Posts: 4
Registered: ‎10-25-2019

Re: Pixel 4 XL Preorder

After more calls I was told to just cancel the order and have to deal with waiting for the gift cards.  Both online and in store are unable to fulfill the item because it is stuck waiting for inventory even if the inventory is already in store.  I think somewhere or someone needed to push the orders through but did not and our issues did not make it to whoever is on that desk.  So I will have to wait another week or so before I can get my pixel 4 xl.  Then have to wait another 2 weeks before I can get my 100 best buy gift card.

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Regular Member
Posts: 29
Registered: ‎10-23-2017

Re: Pixel 4 XL Preorder

If you hit the mark majority of the time, how is it that I've only ever ordered 2 things from Best buy and I had this exact same issue both times? Math seems a bit off